Whether your handing in your phone for a simple screen repair for a delicate unlocking operation, we would ask you for your devices password to access it.


This is a question we hear daily, and we totally understand! Your phone is your life, and what happens on there – stays on there. Here’s why we may need your password.

Testing – If your phone has come in for a repair, we want to make sure that the repair we performed is working as intended. This includes testing the screen as a standard consumer. This may require access to your camera, microphone, phone app and settings. If we don’t have access to these functions we can’t ensure that your repair was successful.

Unlocking – If you are booking your device in for an unlock, whether it be a samsung or an iPhone. We require your password. This is due to the fact that we need to access technician level settings in the device to enable the unlocking process.

Please be aware that with newer Android devices and iPhones, we may require your Apple ID password or Google account password. This is due to something called “Activation Lock” which essentially stops people being able to use the device if stolen. This lock also restricts our ability to access the settings we need to unlock your device. Your password will be used 1 time in store to deactivate the lock. You can also do this one yourself in store, just ask a member of staff to connect you to our WiFi network. If you don’t know your password please reset the password and make sure you keep it safe. If you cant remeber your iCloud/AppleID password or email address and the Apple website doesn’t help. You will have to take it in store to them to reset it as no one can bypass this lock.


We hope this explains why we need your password when we take in your device. If you would rather not pass over this information please be aware that your device will remain untested and you may experience a delay if the repair seems to be faulty. Please alert staff as soon as possible if you would rather not give your password so we can check these delay times for you.

Still worried? Data protection is on your side! Not only would the technicial face a sanction they may also be dismissed and/or the company may be faced with a fine. Trust us, it’s not worth it! We have no reason to look through your device and neither does anyone else without your specific permission.

We hope this sets your mind at ease, if you have any further questions please let a member of staff know and they will be more than happy to assist!

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